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Frequently Asked Questions About Gift Certificates:

How To Join The Program:

You do not have to be in the program to accept BnBFinder Gift Certificates (but being in the program means many more guests with gift certificates will consider your inn). To join the program login to your account and under your inn name click How to Join Gift Certificate Program. If your inn is not in our system please call us at (888) 469-6663 or send us an email at info@BnBFinder.com for redemption instructions.

What Do I Do When A Guest Makes A Reservation Using a Gift Certificate?

Ask the guest for the valid thru date, certificate number and order number (certificates with a valid thru date BEFORE 7/15/08 will only have a certificate number and the value of the certificate is printed on them). Verify the remaining balance on certificates with a valid thru date AFTER 7/15/08 by visiting www.BnBFinder.com/LookUp. Treat the reservation as you would any other reservation including deposit, minimum stay and cancellation policies.

To Redeem Gift Certificates Check Valid Thru Dates:

  • To Redeem Gift Certificates with a valid thru date BEFORE 7/15/2008:

    Simply mark the front of the certificates VOID and keep a record of the certificate numbers and amounts. Be sure to put your inn name on the certificates. Mail them to us at:

    BnBFinder.com 355 South End Avenue Ste 4P New York, NY 10280

    Upon receipt we will email you to let you know that we received them and promptly send you a check for 90% of the face value.

    (The certificates are simply a credit towards the guest's bill. If the total bill is $225 and the guest has a certificate for $100 - they pay you $125 and we send you a check for $90).

  • To Redeem Gift Certificates with a valid thru date after 7/15/2008:

    Click Here to login to your BnBFinder.com account and select Gift Certificate Redemption. If you are not a member of BnBFinder.com call us at (888) 469-6663.

    To verify certificates before a guest’s stay or for redemption, simply enter the order and certificate numbers and our system will automatically check the certificate’s validity and remaining balance. A check will automatically be sent to you for fast reimbursement.

How Long Does It Take To Get Paid?

On the next business day after you enter the certificates for redemption, or on the same business day that we receive them, we will email you letting you know your check is in the mail. Payment comes directly from our bank in an envelope marked Online Bill Payment from account BnBFinder Gift Cert.

How Do I Look Up The Remaining Balance On Certificates With A Valid Thru Date AFTER 7/15/08?

Visit www.BnBFinder.com/LookUp to verify outstanding certificate balance.

What Do BnBFinder Gift Certificates Look Like?

To see a sample certificate Click Here to login to your BnBFinder account. Click Gift Certificate Redemption Info in the upper right hand corner and follow the links to see sample certificates and redemption information.

Still Have Questions?

Call us at (888) 469-6663 or email us at info@BnBFinder.com


or call us at
(888) 469-6663
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