Response
Unfortunately for everyone involved, Daniel & Susan arrived a bit too early before we had an opportunity to have a mess cleaned up including a broken toilet in the luxury room they were slated for. The week of June 19th thru June 26th was Residency Week for the Norwich Graduate School for which we have a 7-day minimum and had a full house. We had one of our student guests volunteer to bunk-in with another guest in a room with two beds so that we could accommodate Susan and Daniel for the first night until we could get a plumber to make repair and replacement the next day. When we tried to explain they merely huffed off and left unwilling to even look at the room because it shared two bathrooms on the third floor. We have a beautiful and immaculate Inn and most of our guests are University related. The majority of the Graduate School students are CEO's or executives of major corporations, professionals or high ranking military officer who don't wish to live in the dormitories for the week they are required to serve the residency reqirement prior to Commencement. We deeply regret the occurence and that we did not have the opportunity to explain and to serve Mr. & Mrs. S. It is also regretable that Mr. & Mrs. S. felt it necessary to add their final comment. We know all the hotel, Inn and B&B owners in this entire area and they are all exceptionally kind and very professional people and as Vermonters they would never make a disparaging remark about anybody! We sincerely wish Mr. & Mrs. S only ideal health and good fortune and with best regards.