Response
We were very sorry to learn that your experience at The White Doe Inn was so disappointing. We strive to meet our guest’s expectations and when we fall short appreciate getting the feedback. Your comments will certainly be taken into consideration and corrected this winter and spring; in the meantime, I would like to address each of them individually. You are correct that the carpet is due to be replaced in the East Lake Bedchamber. Each year we replace several rooms and the East Lake is on schedule for early 2013. The lights on each side of the bed are reproductions; we are removing them and taking them to a lamp shop to have the switches replaced. The glass on one side of the sink in the bathroom was cracked as you stated; I like to use glass but since this is the second time one of them has been broken we have already replaced them with something that is non-breakable. We do have a Gardner that maintains the outside plants and performs maintenance. We will have him pay more attention to the balcony areas and trimming back the plants away from the inn. As for the grits being served at breakfast … grits are a mainstay southern dish that we provide to guests that want them or may wish to try them. We offer our guests a choice as to whether they want them or not. You should have been asked by your server if you wished them or not. If you were not, we apologize and will follow up with our servers to make sure they let our guests know it is an option. Brittany is one of our night desk employees. She is usually very good with our guests and we have received many compliments about her. So, I am not sure what may have made the difference with your interaction with her. We have shown her your letter (along with all our staff) and we are working to make sure that all of our employees are more responsive to our guests. As to why we did not meet you when you were here; I can only say that Innkeepers are not always available 24-7. Perhaps we were away at which time our Manager Caline Jenkins would have been available to our guests. We always recommend to guests that they let the Innkeepers or Managers know if they are not satisfied with their accommodations. We would have taken the opportunity to up-grade your room if we had known. We regret that you feel so strongly as to never want to stay with us again. However, we do understand that when we do not meet someone’s expectations this may be the ultimate result. We do appreciate your taking the time to let us know so that we can make these changes to better serve our future guests at The White Doe Inn.