Response
These guests arrived 2PM, 2 hours earlier than check in. Since we had the cottage ready, we happily accommodated them and showed them their cottage. We always go with our guests to show them the features of their place. Sheree went with them inside the cottage to show and explain all the features available to them. Sheree did not notice any mal-odors, the guests did not mention any concerns about odors. They had brought their dog with them, they were shown the privacy fenced in dog run that they can let their dog out from the french doors in their room. We did have to clarify that it was just a dog run, not a personal patio to sit out in. Yes, there are flower pots on a shelf at the end of the run. The other dogs who visit have never minded the flower pots. At that time they were delighted with everything and said it was perfect. We do know that they were hoping to escape the heat wave in Kansas. Unfortunately, we were having a heat wave here as well. They were unhappy about the weather. We cannot control the weather. We can and do provide fans, open windows to allow breezes to flow through. Carlos & Sheree were available to talk with the entire day and through the night. Nothing was ever said. We had no indication that they were unhappy until they didn't show up for breakfast the next morning. Sheree went to ask why they missed breakfast, the answer was that the husband had told his wife that there was no room in the dining-room. There was plenty of room and two settings with juice, water & fruit sitting waiting for them to come sit down and be served their main courses. At this time our guest mentioned that the dog run wasn't clean, refrigerator not working and toilet not flushing. Sheree, being concerned started to go right over to check into the problems. Our guests acted nervous and didn't want Sheree to go and check these "problems" out. Sheree went anyway. The only "mess" in the dog run were 3 baggies of dog dropping in the container from their own dog. The refrigerator was running and holding a very cold temperature. The handle of the toilet had stuck and needed jiggling. Sheree wishing our guests to be happy, offered to put them in an upgraded pet friendly cabin at no extra cost. At this time it was obvious that they were trying to think up excuses to find a way out of the reservation policy. If there had really been a problem or if they had really been disappointed upon arrival, or the first few minutes after arriving that is the time to speak up and resolve the situation. Now it seems they are on a smear campaign. They are writing to every review place with inaccurate accusations. I'm not sure what's going on in their lives to have them take their anger out on us. We do have an excellent reputation with our guests as all the other reviews reflect. She seems bent on questioning all those people's integrity that wrote good reviews. What's that saying? The whole world can't be wrong. Carlos & Sheree