Our check-in is between 4-6 PM and if there is a possibility you will be arriving at a different time, please call ahead so that we can arrange to be home to greet you.

Winemaster's Suite check Out is by 10:00 AM. Lakeview Suite check out is by 11:00 AM.

We ask that you kindly notify us as soon as possible if you need to change or cancel your reservation so we can rebook the Suite. Cancellations affect our business greatly as we are a small business with individually unique Suites, and we depend on our advance reservations for continued, successful operation. The one night reservation deposit is refundable minus $25.00 fee with a minimum 14 days notice. If less than 14 days notice, it is 50% refundable. The deposit is not refundable for a no-show or for cancellations made on the reservation arrival date. Should you have to check out before your confirmed departure date we will try to rebook the Suite but if we are unable to do so, you will be responsible for the full amount of the reservation. For bookings during Ironman Canada Week at end August, a deposit of 50% of your booking is required with remainder due upon arrival. The 14 day cancellation notice is increased to 30 days. We understand that no matter how carefully you plan your trips, changes sometimes happen. Therefore, trip cancellation insurance is recommended.

To process your reservation we need your name, email address, mailing address and telephone number. We also require your credit card number and expiry date. In order to prepare for your visit, we may ask about other personal needs and preferences. In order to guarantee your reservation, a one night deposit will be processed using the credit card information. The remaining balance is due upon arrival.