Response
B&B FINDER.COM RESPONSE April 19, 2009 Regarding Comment # 6645 While we, at Vogt Farm, realize that it is not reality to be able to please everyone every time…….It is our ultimate goal to exceed all expectations of our guests. Having said that, I feel we must respond to the various charges leveled at us by this unhappy guest. • It is our policy following breakfast each day to offer help to our guests in planning their day to make the most efficient use of their time in Lancaster County; giving them helpful hints about areas that may interest them. If my memory serves me correctly, we arranged for this guest to have dinner with an Amish family to enjoy a very rich cultural experience. • At Vogt farm, we not only serve breakfast to our guests, we dine with them as well. There was another couple who shared the same food and neither of them or us experienced any difficulty. • It is our policy to greet our guests as they exit their vehicle in our parking area and enthusiastically offer to carry their luggage to their room. • Breakfast conversation is usually livelily and many times covers a broad spectrum of topics. We do, however, try to avoid controversial topics for the good of all. • The most concerning of all the comments was the idea that we “made fun of other religions.” We have hosted folks over the last twenty two years from all over the world and many varying religions. I can say without equivocation, that no host at Vogt Farm has ever made fun of another religion. While we may, from time to time, touch on our Christian beliefs if the conversation goes in that direction, we would never desire to make a guest uncomfortable because they did not agree with our faith. • One parting thought. We have comment cards available in each of our guest rooms for guests to express their approval/disapproval of our accommodations without having to express them verbally. This guest chose not to help us meet their needs in this manner.